A thirty-person creative agency in Australia. Four delivery teams and a leadership group.
What was wrong
Revenue was growing. Margin was not. Nobody could say where the hours were going, so nobody could say what to fix first.
What we found
We sat with every team and asked the same six questions. Then we put the answers against their own salary costs. The expensive work was not the work anyone complained about.
What we built
Nothing yet. That is the point of this stage.
What changed
They stopped guessing. One named target, what it costs them every month at their own rates, and the maths on what fixing it pays back.
What they own now
The full roadmap, in writing. Theirs to keep whether they carry on with us or not.